To use CAM Assist on a new computer, install the latest CAM Assist for your CAM package there and sign in with the same email. Your machines, materials and tool libraries come with your CloudNC account, so there's nothing to copy across.
Before you start
Check these on your old computer, or ask whoever set it up:
- Your CAM package and version. Each installer is for one CAM package, and for Mastercam, GibbsCAM and Siemens NX, specific versions. CAM Assist shows the version in Help > About CAM Assist. See About CAM Assist: find your version and session ID.
- Standard or GovCloud. If you start CAM Assist from a GovCloud button or ribbon tab, you need the GovCloud installer. See CAM Assist for GovCloud (US).
- The email you sign in with. Your subscription belongs to that email. It's shown in Account > My Account.
- The new computer meets the requirements. See What are the system requirements for CAM Assist?.
Install on the new computer
- Install your CAM package and make sure it runs.
- Download the latest CAM Assist installer for your CAM package (and GovCloud, if you use it) from the CloudNC download page.
- Close your CAM package.
- Run the installer. For details, see the install article for your CAM package:
- Open your CAM package and start CAM Assist.
- Sign in with the same email you used on the old computer.
The download page asks What security level is your plan? Choose Standard, or GovCloud if your plan includes it. GovCloud is a paid add-on; to add it, contact your account executive.
What comes with you and what doesn't
| What | On the new computer |
|---|---|
| Machines, materials, tool libraries | Already there: they're in your CloudNC account |
| Units, theme, language, SpaceMouse and other preferences | Set them again. See CAM Assist preferences. |
| Your last machine and material choices | Choose them again |
| Settings for a part | Saved in the part file. Copy your part files across. |
See Where does CAM Assist store my settings? for the full list.
Remove it from the old computer
If you no longer use the old computer, uninstall CAM Assist there. See How do I uninstall CAM Assist?.
CAM Assist licenses are per user, so sign in on the new computer with the same email. A license can't be shared by several people at the same time. To give a license to someone else, the account owner changes the license email in the CloudNC Portal.
If CAM Assist doesn't start on the new computer
- CAM Assist doesn't appear in your CAM package: check you installed the installer for the CAM package version you run. See the "If it doesn't appear" section of your install article.
- Sign-in doesn't finish, or the window never opens: your network may be blocking CloudNC. See Firewall and network requirements for CAM Assist and I can't sign in to CAM Assist.
- "There is no active CAM Assist subscription associated with this email address.": you signed in with a different email. See Check your CAM Assist subscription.
- Your version is no longer supported: see Update CAM Assist ("Your current version of CAM Assist is no longer supported").