CAM Assist signs you in through your web browser the first time you open it. If the CAM Assist window is stuck on the sign-in screen or shows a sign-in message, find the message below.
Does it say "Authentication flow was canceled"?
The browser sign-in was canceled. Click Restart flow. and finish signing in in your browser.
Does it say "An unexpected error occurred"?
Click Try log in again. CAM Assist asks you to sign in again in your browser.
Is it stuck on "Authenticating in browser."?
CAM Assist is waiting for you to finish signing in in your browser.
- Find the browser tab and finish signing in.
- If you closed it, click resume the authentication flow to open it again.
- If it still doesn't finish, click canceling the authentication flow, then sign in again.
Is it stuck on "Authenticating with stored credentials."?
Click canceling the authentication flow, then sign in again.
Does it say "Logged out"?
Click here to sign in again.
Does it show your email and "You are attempting to access CAM Assist using the following email address"?
You're signed in, but that email has no CAM Assist access. See Check your CAM Assist subscription.
Does the window say "Failed to start CAM Assist. Please report this issue."?
CAM Assist couldn't start.
- Close CAM Assist and your CAM package.
- Open your CAM package and start CAM Assist again.
- If you still see it, contact CloudNC support (see below).
Does it say "This application does not support being launched outside of the CloudNC SDK webview"?
CAM Assist was opened in a normal web browser. Start it from the CAM Assist button in your CAM package instead.
Using CAM Assist for GovCloud (US)?
GovCloud accounts work only with the GovCloud version, and standard accounts only with the standard version. See CAM Assist for GovCloud (US).
Still not working?
If you've checked all of the above, contact CloudNC support. Include the email address you sign in with and your CAM Assist log files: see Find your CAM Assist log files.