A debug bundle is a file that lets CloudNC support recreate your CAM Assist session. Save one when support asks for it, or attach it when you report a problem.
The debug bundle contains your part data. Only send it to CloudNC support.
Save the bundle
- Open the report window:
- Click Report issue in the header at the top of the window.
- When CAM Assist shows An error occurred, use that window.
- Click Save debug bundle.
- In Save CAM Assist debug bundle, choose a folder and click Save.
CAM Assist shows "Debug bundle successfully saved at" and the file's location, and closes the report window.
The file name includes your session ID and the date and time (UTC) you saved it, for example <add-in name>-<session ID>-<date>T<time>Z.pb.txt. Older versions of CAM Assist name it cam-assist-debug.<session ID>.pb.
Send it to CloudNC
Either:
- Attach the file to your email to CloudNC support, or
- Report the problem from CAM Assist and tick Include debug bundle in report. See Report a problem.
In CAM Assist for GovCloud (US), debug bundles aren't available, so there's no Save debug bundle button. Contact your account manager about the problem instead.
"Failed to save debug bundle"
Click Save debug bundle again and choose a different folder.
A save usually fails because CAM Assist can't write to the chosen folder, or because the bundle is too large for it.