CAM Assist shows this dialog when something fails and there's no more specific screen for it. The line under the title says what failed.
An error occurred
How to fix it
- Read the line under An error occurred. If it describes your part, tools or setups, look it up in Run CAM Assist failed: error messages or Why CAM Assist refuses an operation edit.
- If it's one of the general messages below, try the fix shown.
- Try again. After Service is not available, Internal error or Unknown error occurred during a run, the next Run CAM Assist starts a fresh session.
- If it happens again, report it from the same dialog. See Report a problem to CloudNC.
| Message | Try this |
|---|---|
| Service is not available | Check your internet connection, then try again. |
| Request is not authenticated | Your sign-in has expired. Open Account > My Account, click Logout, then sign in again. |
| Permission denied attempting to perform this operation | Check your subscription. See Check your CAM Assist subscription. |
| Deadline was exceeded | The request took too long. Try again. |
| Resource exhausted | Try again in a few minutes. See "Usage limit reached" or "We're experiencing high demand". |
| The application encountered an unexpected problem., Unknown error occurred, Internal error, or any other message | Try again. If it repeats, report it. |
What to send support
The dialog shows an Error event id. Include it in your message: it lets CloudNC find the error. "This error event has been recorded." means CloudNC already has the technical details.
Still seeing it?
If you've done all of the above and still see this message, contact CloudNC support. Include the error event id, the part file and your CAM Assist log files: see Find your CAM Assist log files.