When a run fails, CAM Assist shows an An error occurred dialog with the reason under the title. The Program stage then shows "Program generation failed. You can retry below." Find the reason below, fix it, then click Retry CAM Assist.
An error occurred
How to fix it
| Message | Fix |
|---|---|
| The part is not fully enclosed in the stock | See The part is not fully enclosed in the stock. |
| Geometry assessment error | The part model has gaps. See The part model has gaps. |
| The target setups contain different part models. … | See Setup and stock errors. |
| The first target setup contains no part models | See Setup and stock errors. |
| Target setups for the same part must share the same stock | See Setup and stock errors. |
| A target setup uses stock from a previous setup that could not be found | See Setup and stock errors. |
| One of the setups has fatal errors | A setup has more than one of the setup or stock problems above. Fix each one shown in the Assessment stage. See Setup and stock errors. |
| Invalid stock definition | CAM Assist couldn't build the stock. In your CAM package, define the stock as a solid body, box or cylinder, then restart CAM Assist. |
| Invalid target setups | The setups CAM Assist was asked to program no longer match the setups in your CAM package, for example because one was deleted or reordered while CAM Assist was open. Restart CAM Assist so it reads the setups again. |
| Invalid setup group | CAM Assist couldn't process the part, stock or fixture bodies in those setups. Check they're valid solid bodies in your CAM package, then restart CAM Assist. |
| Invalid setup configuration | Check the setups in your CAM package, then restart CAM Assist. |
| Failed to convert part file | CAM Assist couldn't read the part model sent from your CAM package. Check the part is a valid solid, save it, then restart CAM Assist. |
| Part geometry analysis failed unexpectedly | Usually a problem with the part model's edges. Repair or heal the model in your CAM package, then restart CAM Assist. |
| The stock to leave value is invalid | In the configuration's Roughing tab, use zero or a positive value for Radial stock to leave and Axial stock to leave. See Configuration settings. |
| No valid material was provided for the stock | In the Assessment stage, under Shop setup, choose a Material. |
| The selected stock material is not supported by cutting parameter generation | Choose a different material, or change its ISO classification. See Material is invalid or missing an ISO category. |
| Invalid tool orientation / Target directions must be specified for all setups | In the Setups stage, pick machining directions again for each 3+2 setup, or choose Automatic. See Choose machining directions for 3+2. |
| Invalid holemaking specification | Review your hole settings in the Feature planning stage. See Hole element settings. |
| CAM Assist is already processing and cannot accept the request | Wait for the previous run to finish or cancel, then run again. |
| The user tried to use an SDK feature they are not authorized for | Contact CloudNC support. |
| Any message about tools or cutting parameters | See CAM Assist has no usable tools. |
| Any other message, such as "Internal error" or "Service is not available" | Click Retry CAM Assist. See "An error occurred" in CAM Assist. |
If a Usage limit reached or We're experiencing high demand dialog opens instead, see Usage limit reached.
Still seeing it?
If you've done all of the above and still see this message, contact CloudNC support. Include the part file, the Error event id from the dialog, and your CAM Assist log files: see Find your CAM Assist log files.