Check the CloudNC status page at statuspage.cloudnc.com. CloudNC posts CAM Assist outages there.
When to check it
Check the status page if CAM Assist suddenly stops working for you and nothing has changed on your computer, for example:
- Sign-in doesn't finish. See I can't sign in to CAM Assist.
- We're experiencing high demand keeps coming back. See "Usage limit reached" or "We're experiencing high demand" in CAM Assist.
- An error occurred says Service is not available. See "An error occurred" in CAM Assist.
If the status page shows a problem, wait for it to be fixed, then try again. You don't need to reinstall CAM Assist.
If the status page shows no problem
The problem is more likely on your side:
- Check your internet connection.
- Check your firewall or proxy allows CAM Assist to reach CloudNC. See Firewall and network requirements for CAM Assist.
- If it still fails, contact CloudNC support. See Report a problem to CloudNC.
Planned maintenance
The status page also posts planned maintenance, such as regular security updates, with progress and completion updates. CAM Assist also shows Scheduled Maintenance notifications, with the times CloudNC services will be unavailable. See Notifications in CAM Assist.