Use this when a file you add in My Shop > Import from file shows Issue(s), Partial or No item(s) found instead of Complete. Files with issues are left out of the import. For the import steps, see Import a tool library or machine into CAM Assist.
What does the issue say?
Hover over Issue(s) next to the file to see the reason, then find it below.
| Reason | Fix |
|---|---|
| "Unsupported file format." or "Unrecognized file type." | Use a supported file type (see the next section). |
| "File not found." | The file was moved, renamed or deleted after you picked it. Select it again. |
| "File doesn't contain any machining details to read the data." (Fusion) | The .f3d has no Manufacture data. Open it in Fusion, check it has Manufacture setups or tools, save it, and add it again. Toolpaths aren't needed. Or export the tool library instead. |
| "Save the current part before importing from an .mcam file." (Mastercam) | Save the part open in Mastercam, then add the file again. |
| "Failed to extract machine data from mcam" (Mastercam) | Every machine group in the .mcam needs a machine definition with spindle speed and feed rate limits. Fix the machine groups, or import a .tooldb to get tools only. |
| "The original Mastercam part is not active. Switch back and send again." (Mastercam) | Switch back to the part you started CAM Assist from, then add the file again. |
| "Mastercam is busy or could not schedule the action. Close any active dialog and try again." (Mastercam) | Close any open Mastercam dialog, then add the file again. |
| "Not needed." (Siemens NX) | You selected more than one .dat file. Only the first is used. See Siemens NX tool library. |
| Any other "Failed to…", "Failure…" or "error" message | The file couldn't be read. Open it in your CAM software to check it isn't damaged or from a newer version, export or save it again, and add the new file. |
In Siemens NX, the reason follows the file path: <file path>: File not found.
In SolidCAM, the reason reads "File not found". CAM Assist loads SolidCAM tool tables by name from SolidCAM's tool library folders, so pick a tool table that's in SolidCAM's tool library folder.
In Mastercam, some read failures also show a CAM Assist error box, such as "Failed to open the part file [<path>]". Close it and follow the fix above.
Is it a supported file type?
| CAM package | Supported files |
|---|---|
| Autodesk Fusion | .json, .tools, .f3d |
| Mastercam | .tooldb, .mcam |
| GibbsCAM | .tlst, .vnc |
| Siemens NX | .prt, and .dat for the NX tool library |
| SolidCAM | .tlm, .tls |
In Autodesk Fusion and GibbsCAM the extension must be lowercase. Rename LIBRARY.JSON to LIBRARY.json, for example. Fusion archives (.f3z) aren't supported.
Siemens NX tool library
Selecting any .dat file loads the tool library NX is set up to use, not the file you picked. CAM Assist reads tool_database.dat from NX's metric or inch tool library folder, depending on the open part's units. Pick tool_database.dat from that folder to keep things clear. Tools in that library that have no holder are skipped.
Does it say Partial?
Some tools in the file were imported and some were left out. Hover over Partial:
- "x/y tools successfully imported." with "Unsupported tool types cannot be imported into CAM Assist.": the skipped tools are types CAM Assist doesn't support. See Tool library requirements.
- "Some items were only partially imported.": some tools were missing data CAM Assist needs. Check them against Tool library requirements, fix them in your CAM package and import again.
You can still click Next to import the tools that worked.
GibbsCAM skips unsupported tools without showing Partial. If tools are missing after a GibbsCAM import, check their types against Tool library requirements.
SolidCAM also leaves out tool types CAM Assist doesn't support, without saying which ones. If tools are missing after a SolidCAM import, check their types against Tool library requirements.
Does it say "No item(s) found"?
The file was read but has nothing CAM Assist can import ("This file has no importable data"). Check the file contains milling tools, then export it again from your CAM software.
Is Next disabled?
- "Cannot proceed as no data could be parsed": none of your files could be read. Fix the issues above.
- "Cannot proceed as no data could be saved": CAM Assist read the files but couldn't save them. Check your internet connection, then try again.
Did my open part change?
Importing an .f3d (Fusion), .mcam (Mastercam) or .vnc (GibbsCAM) opens that file in your CAM package to read it, then returns to your part. Save your part before importing. If the import fails, a Fusion document may be left open, or Mastercam or GibbsCAM may not reopen your part: close the extra document, or reopen your part yourself.
Still not working?
If you've checked all of the above, contact CloudNC support. Include the tool library file and your CAM Assist log files: see Find your CAM Assist log files.