The account owner cancels a CAM Assist subscription in the CloudNC Portal. Cancellations are accepted only within your contract's cancellation period. A downgrade can be requested at any time and takes effect at the end of your contract term.
Cancel your subscription
Only the account owner (the primary billing contact) can sign in to the CloudNC Portal.
- Sign in to the CloudNC Portal.
- Click the box with your subscription details (it shows your plan price).
- Click Cancel Subscription.
Cancellations are accepted only within the cancellation period in your contract. If you cancel outside it, you're still responsible for paying for your contract until the end of its term.
Downgrade to a smaller plan
You can request a downgrade at any time, with no penalty. It takes effect at the end of your current contract term. Your monthly credit allowance, and your machine, user and site limits, then change to those of the new plan. See How credits are charged in CAM Assist.
Check when your subscription ends
Open Account > My Account in CAM Assist. A subscription that won't renew shows "The subscription does not renew, and will end in …". See Check your CAM Assist subscription.
Need help?
- Trouble managing your subscription: email finance@cloudnc.com.
- A problem with CAM Assist itself: contact CloudNC support. See Report a problem to CloudNC.