Use this when you click CloudNC CAM Assist in Autodesk Fusion and get a message instead of the CAM Assist window, or the window closes on its own. Find the message below.
If the button itself is missing, see Install CAM Assist for Autodesk Fusion.
Is a document with a setup open?
It appears that no document is currently oppened. Please open a document before launching CAM Assist.
No setups found in the active document. Please create at least one setup before launching CAM Assist.
- Open the part in Autodesk Fusion.
- In the Manufacture workspace, create at least one setup with the part as its Model.
- Click CloudNC CAM Assist again.
Does it say "Error when reading setup data"?
Error when reading setup data.
None of the setups could be read. If only some failed, CAM Assist opens after this warning, and the failed setups appear with (Failed) after their name:
Errors ocurred with setup conversion, some setups will not be used with CAM Assist.
You can carry on with the setups that worked. To fix a failed setup:
- Edit the setup and check its Model selection contains only bodies or components.
- If it does, rename the bodies and components in the selection, then try again.
Does it say "Unable to export STEP file" or "Failed to load solid body data from part"?
Unable to export STEP file.
Failed to load solid body data from part.
CAM Assist sends the design to CloudNC as a STEP file, including hidden bodies and components. These messages mean Autodesk Fusion couldn't export it. You may see both, one after the other.
- Export the design to STEP yourself in Autodesk Fusion to see if Fusion reports a problem.
- Repair or remove any damaged bodies, including hidden ones.
- Click CloudNC CAM Assist again.
Does it say "Failed to launch CAM Assist"?
Failed to launch CAM Assist.
The CAM Assist program didn't start, or didn't respond within 20 seconds.
- Close any CAM Assist window that's still open and click CloudNC CAM Assist again.
- Restart Autodesk Fusion.
- Check your antivirus or security software hasn't blocked or removed files in the CAM Assist add-in folder.
- Install the latest version of CAM Assist. This restores any missing files.
The same steps apply to Failed to load cam assist sdk configuration. and Error when loading data to laucnh CAM Assist.
Did the window close with "Unexpected error occurred while waiting for CAM Assist"?
Unexpected error occurred while waiting for CAM Assist.
The connection to the CAM Assist window was lost, so the session ended. Click CloudNC CAM Assist to start again. If it keeps happening, restart Autodesk Fusion.
Still not working?
If you've checked all of the above, contact CloudNC support. Include the part file and both log files (cam_assist.log and cloudnc-sdk.log) from:
- Windows:
%APPDATA%\Autodesk\Autodesk Fusion 360\API\AddIns\CAMAssist\logs - Mac:
~/Library/Application Support/Autodesk/Autodesk Fusion 360/API/AddIns/CAMAssist/logs