Use this if you've installed CAM Assist but there's no CAM Assist button in GibbsCAM, or clicking it opens Download CAM Assist instead of CAM Assist.
Is your GibbsCAM version supported?
CAM Assist runs in GibbsCAM 2025, 2026 and 2027. In any other version it doesn't load, and no message appears.
- Check your GibbsCAM version: choose Help > GibbsCAM > About GibbsCAM.
- If it's not 2025, 2026 or 2027, upgrade GibbsCAM.
Does clicking CAM Assist open "Download CAM Assist"?
CAM Assist isn't installed for your Windows user account. It's installed per user, so another person who installed it on the same PC doesn't count.
- Sign in to Windows with your own account.
- Install CAM Assist for your GibbsCAM version. You can start from the Download CAM Assist window.
- Restart GibbsCAM.
Did you install it for a different GibbsCAM version?
There are two installers: CAM Assist for GibbsCAM 2025, and CAM Assist for GibbsCAM 2026_2027 for both 2026 and 2027.
- Install CAM Assist for the GibbsCAM version you use. See Install CAM Assist for GibbsCAM.
- Restart GibbsCAM.
Still not working?
If you've checked all of the above, contact CloudNC support. Include your GibbsCAM version and the log files from %ProgramData%\CloudNC Ltd\CAM Assist\GibbsCAM\log.